FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions.  If you don't find your answer here, feel free to contact us at (530) 787-4502.

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Yes. It is $25.00.

Monthly

The District bills its customers the first week of each month.

It is the last day of that month.

Yes. The Penalty is 10% of the previous month.

Yes. There is an interest charge on anything older than 30 days, the interest rate is 1%.

Your services will be turned off once you have any money owing past 60 days.

Yes, you will receive a red card in the mail inside an envelope, rather than your normal blue card, stating what is past due and what day the shut off will be.

*Recommendation at that point: Pay what is past due by the due date, and/or, contact the office either in person or by phone, as this will be the only notice you will receive.

Yes. There is a charge of $24.00 for a turn off, and there is a charge of $24.00 to have it turned back on during regular business hours.  Additional fees may apply for services after regular business hours.

The district has a drop box to the left of the front door of the district office located at 26490 Woodland Avenue, Esparto, CA 95627 which has 24-hour access.

Please do not put cash in the drop box.

  • Water Connection Fee: $48.21
  • Water Usage Fee:  $1.52 per Unit (1 Unit = 748 Gallons)
  • Sewer: $59.55
  • Street Lights: $2.10

Yes, the street lights are owned and maintained by ECSD. The district collects the monies for the electricity and pays toward one street light bill through a mutual agreement with PG&E. If there is a street light that is out, please contact us 530-787-4502.

Yes

748

Each Unit = 1 hundred cubic feet (hcf)

The property owner is responsible for cleaning and maintaining the street and house lateral all the way to the main sewer, except for reconstruction and repair. The ECSD is not responsible for any plumbing bills except when a street lateral requires reconstruction or repair.